Jan 4, 2024
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Customer Experience
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4
min read
Navigating the Digital Era of Customer Success: Using AI to Know When the Human Touch Is Needed
In the rapidly-evolving realm of customer success, the advent of digitalization has brought about significant changes. While it has undoubtedly streamlined processes and opened up new avenues for growth, it has also ushered in a unique challenge—how can we know what our customers are saying, or what they’re feeling, if we never actually speak to them?